{"id":9737,"date":"2022-06-09T10:08:11","date_gmt":"2022-06-09T10:08:11","guid":{"rendered":"https:\/\/suav.eu\/delivery-and-returns\/"},"modified":"2022-07-14T16:52:36","modified_gmt":"2022-07-14T16:52:36","slug":"delivery-and-returns","status":"publish","type":"page","link":"https:\/\/suav.eu\/en\/delivery-and-returns\/","title":{"rendered":"Delivery and Returns"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;|700|||||||&#8221; header_text_align=&#8221;center&#8221; custom_margin=&#8221;||10px||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h1>DELIVERY AND RETURNS<\/h1>\n<p>[\/et_pb_text][et_pb_divider color=&#8221;#e09900&#8243; divider_weight=&#8221;5px&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; width=&#8221;7%&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;0px||||false|false&#8221; custom_padding=&#8221;0px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Futura Medium||||||||&#8221; text_font_size=&#8221;18px&#8221; header_3_font=&#8221;Futura Medium Diacritics||||||||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3><strong>DELIVERY <\/strong><\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Futura Medium Diacritics||||||||&#8221; text_font_size=&#8221;18px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"font-weight: 500;\">You\u2019ll find shipping charges explicitly added to your order; we kindly ask you to pay for them. We estimate 2-10 working days for deliveries in Romania and 5-15 working days for other countries. The delivery time is indicative and therefore is not guaranteed in case of \u201cforce majeure\u201d.<\/p>\n<p><strong>Unfortunately, in this period, the delivery time might increase. We\u2019ll do our best to deliver the products in the shortest time possible.<\/strong><\/p>\n<p>We do not charge shipping costs for orders in Romania exceeding 300 RON.<\/p>\n<p>Some countries charge customs fees or taxes. We kindly ask our customers to pay those taxes. Unfortunately, we cannot always inform our customers about these possible extra-charges.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Futura Medium||||||||&#8221; text_font_size=&#8221;18px&#8221; header_3_font=&#8221;Futura Medium Diacritics||||||||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3><strong>RETURN POLICY<\/strong><\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Futura Medium Diacritics||||||||&#8221; text_font_size=&#8221;18px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>If you\u2019re looking to return or exchange your order for whatever reason, we\u2019re here to help! We offer free returns or exchanges within 14 days of receiving your order. You can return your product for a different product or a refund in the bank account you provide.<\/p>\n<p>&nbsp;<\/p>\n<p>Please note the following exceptions to our return and exchange policy:<\/p>\n<p><span>\u2022<\/span> Discounted items are finaland cannot be returned or exchanged<\/p>\n<p><span>\u2022 Returned items must have tags still on<\/span><\/p>\n<p><span>\u2022<\/span> Returned items must have no visible signs of wear or use<\/p>\n<p>&nbsp;<\/p>\n<p>To initiate a return or exchange, please complete the following steps:<\/p>\n<p>\u2022 Click the \u201cReturn\u201d button in the footer of the website<\/p>\n<p>\u2022<span> <\/span>Intr\u0103 \u00een contul t\u0103u de pe site-ul nostru<\/p>\n<p>\u2022<span> D\u0103<\/span> clic pe butonul \u201cRetur\u201d<\/p>\n<p>\u2022<span> <\/span>\u2022 Fill in the return form, mentioning your option for money refund or product exchange. If you opt for money refund, please provide your bank account info. The owner of the account and the initial order beneficiary have to be the same person. We\u2019ll make the refund within 10 working days from receiving the returned items.<\/p>\n<p>\u2022<span> <\/span>If you opt for an exchange, please mention the products you want in return. Violetelor nr. 1M, loc. Br\u0103ne\u015fti, jud. Ilfov.<\/p>\n<p>&nbsp;<\/p>\n<p>Dac\u0103 nu ai cont creat pe site, te rug\u0103m s\u0103 ne trimi\u0163i un email la <a href=\"mailto:contact@suav.eu\">contact@suav.eu<\/a> cu informa\u0163iile de mai sus.<\/p>\n<p>&nbsp;<\/p>\n<p>Additional Information:<\/p>\n<p><span>\u2022<\/span> We are not able to refund delivery costs, credit cards fees, bank commissions nor customs fees or taxes.<\/p>\n<p><span>\u2022<\/span> We are not able to take responsibility of lost returns, as the choice of the delivery method belongs to the customer.<\/p>\n<p><span>\u2022<\/span> For more information, <a href=\"https:\/\/suav.eu\/contacteaza-ne\/\">contact us.<\/a><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>DELIVERY AND RETURNSDELIVERY You\u2019ll find shipping charges explicitly added to your order; we kindly ask you to pay for them. We estimate 2-10 working days for deliveries in Romania and 5-15 working days for other countries. The delivery time is indicative and therefore is not guaranteed in case of \u201cforce majeure\u201d. Unfortunately, in this period,<a class=\"moretag\" href=\"https:\/\/suav.eu\/en\/delivery-and-returns\/\">Cite\u015fte Mai Mult<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":22,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"footnotes":""},"acf":[],"_links":{"self":[{"href":"https:\/\/suav.eu\/en\/wp-json\/wp\/v2\/pages\/9737"}],"collection":[{"href":"https:\/\/suav.eu\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/suav.eu\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/suav.eu\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/suav.eu\/en\/wp-json\/wp\/v2\/comments?post=9737"}],"version-history":[{"count":2,"href":"https:\/\/suav.eu\/en\/wp-json\/wp\/v2\/pages\/9737\/revisions"}],"predecessor-version":[{"id":9988,"href":"https:\/\/suav.eu\/en\/wp-json\/wp\/v2\/pages\/9737\/revisions\/9988"}],"wp:attachment":[{"href":"https:\/\/suav.eu\/en\/wp-json\/wp\/v2\/media?parent=9737"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}